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Google Ads · SEA · performance

Google Ads Specialist.

More enquiries with less wasted spend. As Google Ads specialists based near Zurich we build and optimise campaigns aimed at real conversions — not at clicks for their own sake.

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Paying for Google Ads clicks but hardly seeing any enquiries? That is almost always a sign of wasted spend: your budget is flowing into search terms and audiences that will not buy. A Google Ads specialist works exactly those levers — keyword strategy, negative keywords, ad copy, bids and conversion tracking — so that every franc goes towards profitable enquiries.

The result is a lower cost per enquiry, clean measurement, and campaigns that get more efficient over time rather than more expensive. Our studio is at Gustav-Maurer-Strasse 23 in 8702 Zollikon, just outside Zurich; we work in English throughout and manage accounts across Switzerland remotely.

This page describes the role — what the person who actually touches your account does, and how you can tell whether they are doing it well. If you would rather know what management costs and from which media budget it starts paying for itself, those figures sit on the national page Google Ads Agency Switzerland. For anything city-specific there is Google Ads Agency Zurich, and for the retired product name AdWords Agency.

How a specialist reduces wasted spend

Wasted spend happens when ads show for irrelevant searches — and a specialist removes it systematically. The main levers:

  • Negative keywords: excluding terms that never bring customers, such as "free", "jobs" or "DIY".
  • The right match types: targeted rather than broad, so only relevant searches trigger an ad.
  • Search terms analysis: checking continuously what Google is really showing your ads for, not what you asked it to.
  • Conversion-based bidding: pointing Smart Bidding at enquiries instead of clicks.

None of this is glamorous work, and none of it is one-off. The search terms report changes every week, because the way people phrase a search changes. That is why we treat it as a standing item rather than a setup task, and why the conversion tracking underneath it has to be right before anything else is worth doing.

Google AdWords expert or Google Ads specialist — what is the difference?

There is none. "Google AdWords" was renamed "Google Ads" in July 2018 — the product, the auction and the craft stayed the same, only the name changed. Anyone searching today for an "AdWords expert" is looking for exactly the role described on this page.

The old term persists because for more than a decade it was the only one. It still turns up in our own Search Console, alongside "Google AdWords agency" and "AdWords management". That is not nostalgia, it is habit of speech, and it says nothing about the quality of the enquiry. What it does say something about is the provider: an agency whose pages still say "AdWords" throughout has not touched them in years.

Only one thing here is practically relevant: there is no separate job title, no protected designation and no separate examination for "AdWords". Google's own certifications have been called Google Ads since the rename, and they are a knowledge test rather than evidence of performance. So do not ask about titles, ask about the account: who has access, what is being measured, and what does the search terms report of the last three months say? The terminology side of the rename — what actually changed technically since AdWords — is set out in full on AdWords Agency.

Google Ads or SEO — which is better?

Google Ads and SEO complement each other: ads deliver visibility immediately, SEO builds unpaid visibility that lasts. Google Ads suits you when you need enquiries quickly, want to test a new offer, or have to cover a seasonal peak: you sit at the top of the results from day one, but you pay per click. SEO takes more patience and then delivers visitors without every click costing money.

For most SMEs the combination is ideal. Ads win you customers and data straight away, while SEO builds the durable foundation in the background — and the search terms that ads prove to be profitable are exactly the ones the slower SEO work should target. We will tell you honestly which mix fits your goal and your budget; if the answer is "spend nothing on ads yet", we will say that too. The organic side is described on SEO Agency Zurich, and the comparison in more depth in our article Google Ads vs. SEO.

What we do in the first thirty days

Measurement first, structure second, optimisation third — in that order, because each step makes the next one worth doing. Starting with ad copy on an account that cannot measure an enquiry is the most common way to waste a first month.

  • Week 1 — measurement. GA4 and Google Ads conversions set up or repaired, form submissions and calls verified end to end, consent handling checked so the data is both usable and lawful.
  • Week 1–2 — account structure. Campaigns and ad groups rebuilt around how people actually search, an initial negative keyword list, geographic targeting narrowed to the areas you genuinely serve.
  • Week 2–3 — ads and landing pages. Ad variants that match the search intent, and a check that the page they land on answers the same question. A strong ad pointing at a weak page is money spent to raise your bounce rate.
  • Week 3–4 — first optimisation round. Search terms report reviewed, further negatives added, bidding strategy set against a real conversion goal, and a first honest report on what an enquiry currently costs.

The account stays in your ownership throughout. We work as additional users in your Google Ads and Analytics properties, so nothing is lost if the engagement ends.

When you do not need a Google Ads specialist

In three situations we advise against it, even though it costs us the engagement.

When your media budget is below CHF 500 a month. Then the fee stands in no sensible relation to the budget: with CHF 500 of advertising spend and CHF 300 of management, that management would have to cut your cost per enquiry by more than a third merely for you to end up level. A one-off build with training makes far more sense — you run it yourself afterwards. The full arithmetic, including the table, sits on Google Ads Agency Switzerland.

When nobody is searching for what you sell. Search ads capture existing demand; they do not create it. If there is no established search term for your product yet, the budget runs into empty space — there, written content and direct outreach carry further, and the search terms appear on their own later.

When your catchment is small and purely local. For a shop serving a few kilometres, a well-kept Google Business Profile usually returns more per franc than paid clicks. Start with local SEO and only add ads once that is exhausted.

Running it yourself vs. working with a specialist

Running it yourselfWith a specialist (DLM)
Wasted spendHigh — budget evaporatesMinimised through negative keywords
TrackingOften broken or missingClean conversion tracking
OptimisationOn gut feelingData-driven and continuous
Search terms reportRarely readReviewed as a standing item
ResultMany clicks, few enquiriesA lower cost per enquiry

Frequently asked questions about the Google Ads specialist

A Google Ads specialist plans, builds and optimises paid search campaigns so that your advertising budget produces as many profitable enquiries as possible. In practice that means a keyword strategy including negative keywords to stop wasted spend, ad copy that earns the click, cleanly structured campaigns and ad groups, setting up and reading conversion tracking, and continuously adjusting bids, budgets and audiences. A good specialist thinks in enquiries and revenue rather than clicks, and points the automated bidding strategies — Smart Bidding — at exactly that. The difference from a do-it-yourself attempt usually shows quickly: less wasted budget, a lower cost per enquiry, and campaigns that get better over time instead of more expensive.

A specialist pays off as soon as you put serious budget into paid advertising, or when self-built campaigns are not producing the enquiries you hoped for. The usual warning signs: you pay for plenty of clicks but barely any contacts arrive; you cannot tell which campaign is working; or Google is showing your ads for search terms that have nothing to do with what you sell. Expertise also pays at the very start, because the first weeks decide the later efficiency — badly built campaigns burn budget and feed the algorithm poor data. Whether ongoing management adds up, however, depends on your media budget: at CHF 500 a month it would have to cut your cost per enquiry by more than a third merely for you to end up level; from roughly CHF 1,500 to CHF 2,000 the arithmetic becomes comfortable. Below that we would rather sell you a one-off build with training.

The same thing as a Google Ads specialist, under the old product name. Google renamed "AdWords" to "Google Ads" in July 2018; the advertising product behind it stayed the same. Somebody searching today for a "Google AdWords expert" is looking for a person who builds search campaigns, maintains negative keywords, sets up conversion tracking and points bidding at enquiries rather than clicks. There is no separate job title and no separate certification for "AdWords" — Google's own exams have been called Google Ads since the rename too. So do not judge on the term. Judge on what the person demonstrably does inside your account.

By four things you can check without any expertise of your own. First: the advertising account is in your company's name, not the supplier's — otherwise the history and the learning data stay behind when you leave. Second: at least one conversion action is active in the account; without measurement nobody optimises, they guess. Third: the monthly report shows enquiries and cost per enquiry, not only impressions and clicks — both of those rise reliably the moment you spend money. Fourth: the list of excluded keywords grows over the months. If it stays empty, nobody has opened the search terms report. Anyone guaranteeing you position one or a fixed number of enquiries is promising something no one can assure inside Google's auction.

Yes, and that is the more common case. We then start with an assessment rather than a rebuild. Is conversion tracking running, and is it measuring the right thing? Which search terms actually cost money last quarter without returning anything? Is the campaign structure such that budgets can be steered individually? Out of that comes a list of concrete changes in order of expected effect. An existing account has a genuine advantage over a new one: it carries history from which you can read what has worked. So we rebuild it only where the structure really demands it.

At DLM Digital the management is a transparent flat monthly fee, quoted before we start and kept separate from your advertising budget, which goes directly to Google. The exact figure depends on scope: the number of campaigns, the size of the budget, and whether conversion tracking, landing page work or Shopping campaigns are part of the brief. One thing is worth understanding: the management fee is usually the smaller item. The leverage sits in how efficiently your advertising budget is spent. Advertisers without experience often lose a substantial share of it to searches that were never going to convert. That is exactly where a specialist starts, and it frequently pays for itself in the first month. After a short first call we name a clear price.

Automation decides how to bid, not what to bid on or what counts as success. Smart Bidding is genuinely good at reading signals in the auction, but it optimises towards the conversion you told it to value — and if that conversion is a page view, a newsletter sign-up or a mis-fired form event, it will faithfully buy you more of the wrong thing. A specialist defines what a real enquiry is, makes sure it is measured correctly, keeps the search terms report under control so the automation is not fed junk, and decides which campaign types belong in the account at all. The automation is a tool, not a strategy.

Plan for roughly four to eight weeks. Clicks start on day one, but the first weeks are a learning phase in both directions: Google collects conversion data, and we collect the search terms report that shows what people actually typed to reach your ad. Those first negative keyword rounds usually remove a meaningful share of the spend. Only once enough conversions have accumulated does automated bidding have anything solid to work with, and only then is a cost-per-enquiry figure stable enough to base decisions on. Judging a campaign after ten days is judging noise.

Less wasted spend, more enquiries

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